About Mindtree
Mindtree s wide range of services
ensures that the customer is able to concentrate on their core business while
Mindtree manages their IT Infrastructure and provide support services to the
customers customer. We provide round the clock services to deliver required
information and reduce downtime to their IT Infrastructure by leveraging our
ability to apply the appropriate standards and governance like ITIL/ITSM, ISO.
Mindtrees IMTS has carried out successful engagements with several clients
providing value added services under the Network, Security, and Database &
Enterprise Product sub practices. Mindtree IMTS has significantly invested in
setting up best-in-class NOC, Voice Gateway and Lab environment to enable high
quality remote Infrastructure management.
Location: Bangalore/Chennai
Eligibility: 2015 and 2014 Batch -
BE/Btech - ECE,CS,IT,EEE with 60% and above throughout
Experience : Fresher
Technical Skills
1.Should have understanding of
basic IT related technical terms like memory, server, CPU, network, IP address
etc.
2.Prior Experience in
infrastructure monitoring will be an added advantage
Role Details
1.Be responsible for queue
monitoring and acknowledging tickets.
2.Assigning tickets to next level
of engineers as per the category of tickets
3.Service Desk, Server monitoring,
Network monitoring, Troubleshooting server issues & network issues.
4.Incident management and client
handling skills.
5. Support on call, ready to work
in any shift as per the project need from any Mindtree location.
6.Basic application support
knowledge
7.Excellent written and oral
communication
8.Ability to work independently, be
adaptable to change and varied working hours
9.Ready for 24/7 support,
rotational shifts
10.Ability to take quick decisions,
like when to escalate a ticket to next level
11.Ability to comprehend the issue
and act with swiftness
12 .Individual must be flexible to
work for extended hours, if required.
Mindtree off-campus drive for 2015 and 2014 fresher on Junior Engineer
4/
5
Oleh
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