Wednesday 22 July 2015

Mindtree off-campus drive for 2015 and 2014 fresher on Junior Engineer

About Mindtree
Mindtree s wide range of services ensures that the customer is able to concentrate on their core business while Mindtree manages their IT Infrastructure and provide support services to the customers customer. We provide round the clock services to deliver required information and reduce downtime to their IT Infrastructure by leveraging our ability to apply the appropriate standards and governance like ITIL/ITSM, ISO. Mindtrees IMTS has carried out successful engagements with several clients providing value added services under the Network, Security, and Database & Enterprise Product sub practices. Mindtree IMTS has significantly invested in setting up best-in-class NOC, Voice Gateway and Lab environment to enable high quality remote Infrastructure management.

Location: Bangalore/Chennai
Eligibility: 2015 and 2014 Batch - BE/Btech - ECE,CS,IT,EEE with 60% and above throughout
Experience : Fresher

Technical Skills
1.Should have understanding of basic IT related technical terms like memory, server, CPU, network, IP address etc.
2.Prior Experience in infrastructure monitoring will be an added advantage

Role Details
1.Be responsible for queue monitoring and acknowledging tickets.
2.Assigning tickets to next level of engineers as per the category of tickets
3.Service Desk, Server monitoring, Network monitoring, Troubleshooting server issues & network issues.
4.Incident management and client handling skills.
5. Support on call, ready to work in any shift as per the project need from any Mindtree location.
6.Basic application support knowledge
7.Excellent written and oral communication
8.Ability to work independently, be adaptable to change and varied working hours
9.Ready for 24/7 support, rotational shifts
10.Ability to take quick decisions, like when to escalate a ticket to next level
11.Ability to comprehend the issue and act with swiftness
12 .Individual must be flexible to work for extended hours, if required.



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